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Volunteer Positions

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Administrative Assistant
Fundraising Assistant
Alumni Representative
Driver Volunteer
Family Program Support
Kitchen Staff

Administrative Assistant

Volunteer Role Brief Description Purpose	Provide assistance with answering telephones and general administrative duties to support the operational requirements of Hope Place Centres.
Department and/or Program	Administrative
Location	Halton Recovery House located (Hornby)
Relationships	None required
Primary Responsibilities/Duties	Activities include administrative responsibilities and duties
Qualifications Experience Skills Qualities	Good telephone manner Excellent interpersonal skills Excellent oral and written communication skills Cooperation and teamwork skills Compassionate and empathetic Trustworthiness Reliable Ability to work independently Computer literacy an asset Enthusiastic and highly motivated Attention to detail
Time Commitment	Available 1- 4hr shift per week (hours flexible) and provide assistance during fundraising events.
Orientation/Training	A two hour Volunteer orientation and training provided. A volunteer supervisor will be available to answer questions and provide guidance as needed.
Benefits	Develop interpersonal skills, such as understanding people better, motivating others, and dealing with difficult situations. Improve communication skills Increased knowledge of recovery from addictions Improved job prospects. Satisfaction from knowing you have made a difference in the lives of others.
Challenges of the Position	Ability to multi-task, set priorities, and maintain a positive attitude during peak times of increased workload.
Boundaries/Restrictions	Must maintain client confidentiality and professional boundaries.
Supervision	Volunteer would report and perform duties under the guidance of the administrative support coordinator.
Evaluation Process	Annually or more frequently as needed.
Policies/Guidelines	Volunteers must adhere to Hope Place Centres’ Code of Conduct, Abuse/Harassment and Confidentiality policies.
Screening Measures	References required.
Success Measures	Volunteers are satisfied with their contributions/experience.
Risk Assessment	None identified.

Fundraising Assistant

Volunteer Role Brief Description Purpose	Assists with fundraising committee events. For example: Assisting in the development, implementation and management of annual giving service operation. Developing plans for donor acquisition and retention of current donors. Identifying and implementing opportunities to improve fundraising program performance. Developing new fundraising opportunities to solicit and maintain participation in activities.
Department and/or Program	Fundraising Committee
Location	Varied locations- some work completed on site at Hope Place Centres, other locations may be involved.
Relationships	None
Primary Responsibilities/Duties	Assist with the organization of fundraising events. Telephone calls to donors and participants in events. Supervise social events. Records gifts and assists other members of the committee by acknowledging with letters and receipts.
Qualifications Experience Skills Qualities	Good telephone manner Excellent interpersonal skills Excellent oral and written communication skills Cooperation and teamwork skills Compassionate and empathetic Trustworthiness Reliable Ability to work independently Computer literacy an asset Enthusiastic and highly motivated Attention to detail Creativity
Time Commitment	Available 1- 4hr shift per week (hours flexible) and provide assistance during fundraising events.
Orientation/Training	A two hour Volunteer orientation and training provided. The Chair of the Fundraising Committee is available on an ongoing basis to answer questions and provide assistance as needed.
Benefits	Develop interpersonal skills, such as understanding people better, motivating others, and dealing with difficult situations. Improve communication skills. Increased knowledge of recovery from addictions. Improved job prospects. Satisfaction from knowing you have made a difference in the lives of others.
Challenges of the Position	Ability to multi-task, set priorities, and maintain a positive attitude during peak times of increased workload.
Boundaries/Restrictions	None identified. Fundraising activities must be congruent with the organization’s strategic directions and values.
Supervision	Fundraising Committee
Evaluation Process	Annually or more frequently as needed.
Policies/Guidelines	Volunteers must adhere to Hope Place Centres’ Code of Conduct, Abuse/Harassment and Confidentiality policies.
Screening Measures	References required.
Success Measures	Volunteers are satisfied with their contributions/experience. An increase in the scope of fundraising activities. An increase in donations.
Risk Assessment	None identified.

Alumni Representative

Volunteer Role Brief Description Purpose	Collecting data Follow up for fundraising events
Department and/or Program
Location	Halton Recovery House Hope Place Women’s Treatment Centre
Purpose	To collect data Facilitate community linkages Event Assistance
Relationships	Former client or person recovered from addiction.
Primary Responsibilities/Duties	See above.
Qualifications Experience Skills Qualities	Good telephone manner Excellent interpersonal skills Excellent oral and written communication skills Cooperation and teamwork Compassionate and empathetic Trustworthiness Reliable Ability to work independently Skill to exercise tact and diplomacy in dealing with others.
Time Commitment	One 4 hrs shift per week- hours can be flexible.
Orientation/Training	A two hour Volunteer orientation and training provided. The Program Director is available on an ongoing basis to answer questions and provide assistance as needed.
Benefits	Develop interpersonal skills, such as understanding people better, motivating others, and dealing with difficult situations. Improve communication skills Increased knowledge of recovery from addictions. Improved job prospects.
Challenges of the Position	Ability to communicate effectively with clients undergoing treatment.
Boundaries/Restrictions	1 year in recovery. Currently attending 12 step program.
Supervision	Program Manager
Evaluation Process	Annually or more frequently as needed.
Policies/Guidelines	Volunteers must adhere to Hope Place Centres’ Code of Conduct, Abuse/Harassment and Confidentiality policies.
Screening Measures	References required.
Success Measures	Volunteers are satisfied with their contributions/experience.
Risk Assessment	None identified.

Driver Volunteer

Volunteer Role Brief Description Purpose	Drive clients to scheduled appointments, meetings and organized social outings.
Department and/or Program
Location	Halton Recovery House Hope Place Women’s Treatment Centre
Purpose	To assist with clients recovery, ability to attend appointments and meetings. Provide a supportive environment for clients to engage in social activities for personal well-being and recovery.
Primary Responsibilities/Duties	Liaise with Program Director to determine what activities clients need to attend during volunteer’s time slot.
Qualifications Experience Skills Qualities	Class “F” license and over 25 years old Excellent driving record Conscientious Excellent communication skills Cooperation and teamwork Compassionate and empathetic Trustworthiness Reliable
Benefits	Develop interpersonal skills, such as understanding people better, motivating others, and dealing with difficult situations. Improve communication skills. Increased knowledge of recovery from addictions. Improved job prospects.
Time Commitment	One afternoon/evening per week.
Orientation/Training	A two hour Volunteer orientation and training provided. The Program Director is available on an ongoing basis to answer questions and provide other assistance as needed.
Challenges of the Position	Ability to communicate effectively with clients undergoing treatment.
Boundaries/Restrictions	Must adhere to Ministry of Transportation regulations and guidelines.
Supervision	Site Program Manager
Evaluation Process	Annually or more frequently as needed.
Policies/Guidelines	Volunteers must adhere to Hope Place Centres’ Code of Conduct, Abuse/Harassment and Confidentiality policies.
Screening Measures	References required.
Success Measures	Clients are able to attend all social functions and appointments on time. Volunteers are satisfied with their contributions/experience.
Risk Assessment	Drivers are responsible for any traffic violations incurred.

Family Program Support

Volunteer Role Brief Description Purpose	Assist the Family Program Coordinator with group preparation, meeting and greeting client’s, and group take down. Back-up for the Family Program Coordinator in case of illness.
Department and/or Program	Family Program
Location	Oakville
Purpose	Assist the Family Program Coordinator in group preparation and take down. Provide coverage.
Relationships	Working with Family members and others who have been affected by another person's use of alcohol and/or drugs.
Primary Responsibilities/Duties	Assist the Family Program Coordinator in putting together packages for family members. Attend the Steps to Self-Care Program- one Saturday and one Sunday each month. Help with set-up and take down at each group. Observe group facilitation.
Qualifications Experience Skills Qualities	Someone who is reliable, punctual, flexible, takes initiative, has good boundaries and abides by confidentiality. Experience as a family member of someone with an addiction and knowledge of addiction and recovery would be beneficial. If in recovery personally, must have at least one year of abstinence from drugs and/or alcohol.
Orientation/Training	Observe group facilitation and meet with Family Program Coordinator prior to group to review what the group entails and what the set-up and take down looks like.
Benefits	To give back to the community.
Additional Information	N/A
Challenges of the Position	Requires one weekend per month.
Boundaries/Restrictions	Maintain professionalism, confidentiality and behave according to ethical standards.
Supervision	The Family Program Coordinator will debrief with Volunteer after each group.
Evaluation Process	Ongoing evaluation.
Policies/Guidelines	To comply with the agency's philosophies and policies.
Screening Measures	Face to face interview with the Family Program Coordinator. Resume required with 2 references. Police check required.
Success Measures	Verbal feedback at the end of each group Able to take initiative in group set-up and take down.
Risk Assessment	To be determined.

Kitchen Staff

Volunteer Role Brief Description Purpose	Facilitate healing in clients through assisting with nutrition program.
Department and/or Program	Kitchen
Location	Halton Recovery House located (Hornby)
Relationships	Work with Nutritionist/Chef
Primary Responsibilities/Duties	Meal preparation Meal serving Clean-up
Qualifications Experience Skills Qualities	Food preparation Food safety practices Team player
Time Commitment	4-6 hours per week
Orientation/Training	Only if no previous kitchen experience
Benefits	Develop effective organization skills. Increased knowledge of recovery from addictions Improve kitchen skills Knowledge that you have made a difference in the lives of others.
Challenges of the Position	Time scheduling and time management.
Boundaries/Restrictions	Must maintain client confidentiality and professional boundaries.
Supervision	Volunteer would report and perform duties under the guidance of the Chef/Nutritionist.
Evaluation Process	Annually or more frequently as needed or at the end of required hours.
Policies/Guidelines	Volunteers must adhere to Hope Place Centres’ Code of Conduct, Abuse/Harassment and Confidentiality policies.
Screening Measures	References required
Success Measures	Volunteers are satisfied with their contributions/experience. Positive client feed back
Risk Assessment	None identified.